Frequently Asked Questions

What is the Petsmile™ Satisfaction Guarantee?

We are so confident in our savoury toothpaste flavours that we offer a 100%
Satisfaction Guarantee on the Petsmile™ Duo Kits. If your pet refuses the flavour,
you can claim a full refund within 60 days even if the tube is opened! (Limit one tube per household. See our Refund Policy for full details).



Why does my dog's breath smell like fish, and how do I fix it without brushing?

Persistent bad breath (often described as "fishy") is usually the result of a hidden imbalance. While food debris naturally builds up on teeth daily, the odour often originates from two places: the oral cavity and the gut microbiome.

To tackle this without the stress of forced brushing, we recommend a dual approach. First, add the Petdentist® Fresher Breath Dental Water Additive to their daily bowl to gently support clean teeth. Second, sprinkle our Premium Probiotics Powder onto their food to support optimal digestive harmony, tackling bad breath from the inside out.

Can you actually maintain a dog's or cat's clean teeth without brushing?

Yes. While brushing is an excellent habit, the reality is that most pets resist it, causing owners to abandon the routine. True oral hygiene relies on consistency. By using zero-friction alternatives like our tasteless water additives and specialised plaque remover powders, you can seamlessly support their daily dental hygiene and maintain cosmetic cleanliness every single day with zero stress.

How soon can I expect to see results from using your dental care products?

Customers typically notice improvements in their pets’ breath within a few weeks. For visible changes in dental health, such as reduced plaque and healthier gums, consistent use over a few months is recommended.

Dog probiotics really help with a dog's or cat's oral hygiene?

Absolutely. The body's microbiome is deeply connected. When a pet's daily digestion is out of sync, it frequently manifests as unpleasant breath. Our professional-grade Probiotics Powder for Dogs & Cats is infused with CoQ10 and high-yield bacteria strains. It works to support normal bowel function and balance the internal flora, which naturally promotes a fresher-smelling mouth.



Is it safe to use human toothpaste on my dog or cat?

Absolutely not. Human toothpaste contains ingredients like fluoride and xylitol (an artificial sweetener) that are highly toxic to pets. Furthermore, humans spit out their toothpaste, while pets swallow it. This is exactly why Dr. Deepak Songra BDS helped create the Petsmile™ Duo Kit. It uses 100% pet-safe, savoury flavours (like London Broil) that are perfectly safe to swallow, supporting daily hygiene without the dangerous chemicals harmful to pets.



Are there any side effects associated with your products?

Our products are formulated with safety in mind, so side effects are very rare. We recommend introducing any new dental care product gradually and observing your pet’s response.

Why are your products priced higher than some others I’ve seen online?

Our pricing reflects our commitment to quality and safety. Our products use premium ingredients and are backed by veterinary and dental research, providing value that can save on future veterinary costs.

Do you offer any discounts or loyalty programs?

Yes, we offer first-time customer discounts, seasonal promotions, and a loyalty rewards program where points can be earned with each purchase and redeemed for discounts on future orders.

Can I cancel or modify my order after placing it?

Orders can be cancelled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make any necessary changes.

At what age should I start a daily dental care routine formy puppy or kitten?

The golden rule of pet hygiene is: the earlier, the better.  While their adult teeth usually finish coming in around 6 months of age, getting them accustomed to oral care early prevents behavioural resistance later. For puppies and kittens, starting with a frictionless solution like our Fresher Breath Dental Water Additive introduces them to daily hygiene without the stress of a toothbrush.

Is bad breath in older cats and dogs just a normal part of aging?

This is one of the most common myths in pet care. "Dog breath" or foul odours in older pets is not just a sign of getting older; it is usually a sign of accumulated daily buildup or an imbalanced gut microbiome. By implementing a daily maintenance routine such as our Premium Probiotics Powder for gut balance and our Plaque Remover for daily teeth support you can help maintain a fresh, youthful mouth at any age.

How do I use the products correctly to ensure the best results?

Each product comes with detailed instructions on usage.For optimal results, it is important to follow the guidelines on how frequently to use the product and in what amount.

How often do I really need to clean my pet's teeth?

Just like humans, daily maintenance is the secret to a healthy-looking smile. However, this doesn't mean you must force a toothbrush into their mouth every single day. By utilising a "layered" routine for example, the water additive in their bowl every morning, and the savoury Petsmile™ toothpaste a few times a week as a treat you can effortlessly support their daily oral cleanliness.

What are the signs my pet might need dental care products?

Signs include bad breath, plaque buildup, discoloured teeth, red or swollen gums, and changes in eating or chewing habits. These symptoms suggest it's time to start using dental care products.

My pet hates normal toothpaste. Why will they accept the Petsmile™ Duo Kit?

If you’ve ever wrestled your dog to brush their teeth, the problem usually isn’t
the brush it’s the taste of standard paste. We flipped the script. The Petsmile™ Duo Kit uses high-value, savoury flavours like London Broil, Say Cheese, and Rotisserie Chicken. By transforming the paste into a highly desirable "treat," toothbrushing becomes a daily bonding reward rather than a battle.



Is the Petdentist® Plaque Remover safe for daily use?

Yes. Our plaque remover is expertly formulated for safe, daily cosmetic maintenance. It is designed to work quietly in the background of their regular meals, gently supporting clean teeth and healthy gums between their annual professional
veterinary checkups.



Are your products considered veterinary medicines?

No. Petdentist® products are premium, non-medicinal formulations designed exclusively for cosmetic oral hygiene, breath freshness, and daily nutritional support. We strictly adhere to VMD guidelines. Our products are not intended to diagnose, treat, cure, or prevent any veterinary medical condition. Always consult your veterinarian for medical advice.

Do you offer any subscription services or bundles for regular orders?

Yes, we offer subscription options for our most popular products, which provide a convenient way to receive regular shipments at discounted rates. Bundle deals are also available, offering a variety of products at a lower combined price.

How do I manage my Petdentist® subscription?

We believe in total transparency and zero traps. If you subscribe to our daily hygiene products, you can pause, skip, or cancel your subscription at any time with a single click inside your customer dashboard. We even email you a reminder 3 days before any renewal processes.

Where are Petdentist® products shipped from?

To ensure rapid global delivery, we operate a dual-distribution network. If you
order from the UK, your products are dispatched directly from our UK branch
related warehouse. If you order from the UAE or internationally, your items are
shipped from one of our partner temperature-controlled warehouses directed from our global headquarters (Pet Dentist LLC-FZ) in the Meydan Freezone, Dubai.