Frequently Asked Questions
What makes your dental care products better than others available on the market?
Our products are crafted based on the latest dental research, using only high-quality, safe ingredients. Each product is specifically formulated to address the unique dental needs of pets, ensuring effectiveness and safety that stands out from the crowd.
Are your products safe for all pets?
Yes, our products are developed to be safe for all breeds and sizes of cats and dogs. We carefully select ingredients that are gentle yet effective, minimizing the risk of any adverse reactions.
How soon can I expect to see results from using your dental care products?
Customers typically notice improvements in their pets’ breath within a few weeks. For visible changes in dental health, such as reduced plaque and healthier gums, consistent use over a few months is recommended.
What if my pet doesn't like the product?
We offer a variety of flavours to suit different pet tastes, but if your pet is not satisfied, we provide a full refund within 60 days of purchase to ensure that you can shop with confidence.
How do I know which product is right for my pet?
Our website includes detailed descriptions and a helpful guide that recommends products based on your pet's specific age, size, and dental needs. Our customer service team is also available to provide personalized recommendations.
Are there any side effects associated with your products?
Our products are formulated with safety in mind, so side effects are very rare. We recommend introducing any new dental care product gradually and observing your pet’s response.
Why are your products priced higher than some others I’ve seen online?
Our pricing reflects our commitment to quality and safety. Our products use premium ingredients and are backed by veterinary and dental research, providing value that can save on future veterinary costs.
Do you offer any discounts or loyalty programs?
Yes, we offer first-time customer discounts, seasonal promotions, and a loyalty rewards program where points can be earned with each purchase and redeemed for discounts on future orders.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make any necessary changes.
How environmentally friendly are your products and packaging?
We are committed to sustainability. We have made the decision to transition to eco-friendly packaging options over time. Our packaging is recyclable, and we continuously work on reducing our carbon footprint by choosing sustainable ingredients and implementing eco-friendly practices in production.
What if my pet has a specific health condition? Can they still use your products?
We recommend consulting with your veterinarian to ensure compatibility with your pet’s health condition. However, our products are designed to be safe for pets with various health issues.
How do I use the products correctly to ensure the best results?
Each product comes with detailed instructions on usage. For optimal results, it is important to follow the guidelines on how frequently to use the product and in what amount.
What support do you offer if I have questions about my pet's dental health or product use?
Our knowledgeable customer support team is available via email, phone, or live chat. We also provide educational resources on our website to help pet owners understand and manage their pet’s dental health effectively.
What are the signs my pet might need dental care products?
Signs include bad breath, plaque buildup, discoloured teeth, red or swollen gums, and changes in eating or chewing habits. These symptoms suggest it's time to start using dental care products.
Do you offer any subscription services or bundles for regular orders?
Yes, we offer subscription options for our most popular products, which provide a convenient way to receive regular shipments at discounted rates. Bundle deals are also available, offering a variety of products at a lower combined price.
Are there specific instructions for using your products to ensure safety and effectiveness?
Yes, each product comes with a user guide that provides detailed instructions on how to use the product safely and effectively. These are also available on our website for easy access.
How sustainable are your product packaging and ingredients?
Our commitment to sustainability is reflected in our use of recyclable packaging and responsibly sourced ingredients. We aim to minimize environmental impact while maintaining product effectiveness.
Do you provide any guarantees or refunds if I'm not satisfied with the product?
Yes, we stand behind our products with a 100% satisfaction guarantee. If you're not satisfied for any reason, you can return the product within 60 days for a full refund.
Where can I find detailed information about each product, including how to use them and for which specific pet conditions they are best suited?
Detailed product information, usage instructions, and suitability details are available on each product page on our website. Our customer service team is also ready to provide additional information and help you select the right products for your pet’s specific needs.