Terms of service

These terms apply to every order you place on petdentist.co.uk. Please read them before you buy. By placing an order you agree to them. They are written for consumers in the United Kingdom, and nothing in them affects your legal rights.

1. Who we are

petdentist.co.uk is operated by Pet Dentist L.L.C-FZ, trading as Petdentist®, a company licensed by the Meydan Free Zone Authority, Dubai, United Arab Emirates (licence no. 2530609.01). Registered office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE. Our UK correspondence and returns address is c/o The Parcel Store, Unit 1056 Moulton Park, Deer Park Road, Northampton NN3 6RX, United Kingdom, and all UK orders are dispatched from there. Email: info@petdentist.co.uk. Our full company details are in our Legal Notice.

2. Placing an order

You must be at least 18 years old to buy from us. When you place an order we will send you an order confirmation email; this acknowledges your order but does not accept it. We accept your order, and a contract is formed, when we send you the dispatch email. We may decline an order, for example if a product is out of stock, if we cannot deliver to your address, if there is a pricing or description error, or if we suspect fraud. If we decline an order after you have paid, we will refund you in full within 14 days.

3. Our products

We sell pet oral-care and pet food products: pet toothpaste, toothbrushes, chew toys and probiotic powders. None of our products is a veterinary medicine. Petsmile toothpaste is a non-medicinal oral hygiene product, and Petdentist® probiotic powders are complementary feeds for dogs and cats. They are designed to help maintain clean teeth, fresh breath and normal digestion as part of your pet's daily routine. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on our website is veterinary advice. If you are worried about your pet's mouth, breath, teeth or digestion, please see your vet. Always follow the instructions on the product and stop using it if your pet shows any reaction.

Product images are for illustration; packaging and flavour labels may vary. Every product page shows the ingredients or composition, the feeding or usage instructions and any warnings. Best-before dates are printed on the pack. Products are for the animal species stated on the label only.

4. Prices and payment

All prices are in pounds sterling and include UK VAT where applicable. Delivery charges are set out in our Shipping Policy and shown in your basket and at checkout before you pay: £5.95 (Royal Mail Tracked 48) for orders under £35 and free for orders of £35 or more. Payment is taken when you place your order, using the payment methods shown at checkout. Where we show a "was" or compare-at price, it is a price at which the product, or the same items bought separately, was genuinely sold on this site. Multi-buy savings (for example, 3 tubs for less than 3 × the single price) are calculated against the single-item price at the time of the offer.

We take care to price our products correctly, but if we discover an obvious error in the price of a product you have ordered, we will contact you before dispatch so you can confirm the order at the correct price or cancel it for a full refund.

5. Discount codes and offers

Discount codes are valid for the period and products stated when we issue them and cannot be exchanged for cash. Unless we say otherwise, only one discount code can be used per order and codes cannot be combined with other offers. We may withdraw or change an offer at any time, but this does not affect orders already placed. Any welcome offer is for first orders only, one per household.

6. Subscribe & Save (recurring orders)

Some products can be bought on a Subscribe & Save plan. When you choose Subscribe & Save you agree to a recurring order of the product, at the delivery frequency you select (for example every 4, 6 or 8 weeks), with the subscription discount shown on the product page applied to each delivery. You pay for each delivery separately: your chosen payment method is charged on or around the date each recurring order is due, at the price shown in your account at that time, and each delivery is dispatched like any other order. We email you a reminder before each recurring order is placed. If a payment fails we will retry it up to three times, three days apart, and let you know by email; if it still fails, that delivery is skipped and your subscription stays active until you cancel it.

There is no minimum term and no cancellation fee. You can skip a delivery, change the delivery date or frequency, change flavour, update your address or payment card, pause or cancel at any time by signing in to your account and using the Manage Subscription button, or by emailing info@petdentist.co.uk. Changes and cancellations take effect from the next recurring order that has not yet been placed; an order that has already been charged is treated as a normal order and can be returned or cancelled under section 8 and our Return and Refund Policy. We may change the price or discount of a subscription product, or withdraw a plan, by giving you at least 14 days' notice by email before the next recurring order; if you do not want to continue at the new price you can cancel before that order is placed. The subscription discount cannot be combined with other discount codes unless we say otherwise. Subscriptions are managed through our subscription partner, Appstle, which processes your subscription data on our behalf as described in our Privacy Policy.

7. Delivery

We deliver to UK addresses only. Delivery times, charges and what to do if your parcel is late or damaged are set out in our Shipping Policy, which forms part of these terms. Orders are normally dispatched within 1 to 2 working days and delivered within 2 to 4 working days after that; in any event we will deliver within 30 days of your order unless we agree a different date with you. The goods become your responsibility when they are delivered to the address you gave us (or to a person you nominated), and you own them once we have received payment in full.

8. Changing your mind, returns and refunds

As a consumer buying online you have 14 days from the day after delivery to cancel your order for any reason, and you can return unused, unopened items for up to 60 days under our returns promise. Sealed hygiene and food items (toothpaste, probiotic powders and toothbrushes) cannot be returned under the right to cancel once opened, but Petsmile toothpaste is covered by our 30-day taste guarantee. Full details, including the returns address, refund timescales and the model cancellation form, are in our Return and Refund Policy, which forms part of these terms.

9. If something is wrong with your order

Under the Consumer Rights Act 2015 our products must be as described, of satisfactory quality and fit for purpose. If they are not, you are entitled to a full refund within 30 days of delivery, or a replacement or refund after that. We pay the return costs for faulty or incorrect items. Please contact us as soon as you notice a problem, with your order number and a photo where possible.

10. Customer reviews

Reviews on our site are collected through the Loox reviews platform, mainly by inviting customers to leave a review after they have received their order. We publish reviews whether they are positive or negative. We do not write reviews ourselves, pay for positive reviews, or edit the content of reviews. We only remove a review if it is abusive, contains personal data or unlawful content, is not about the product, or we have reasonable grounds to believe it was not written by a genuine customer. If we ever offer a thank-you (such as a discount code) for leaving a review, it is offered for any honest review regardless of rating and the review is marked as incentivised. By submitting a review you allow us to display it, with your first name and any photo you include, on our website and marketing.

11. Your account and use of our website

If you create an account, keep your password confidential and tell us if you think it has been misused. You must give us accurate information and use our website only for lawful purposes. You must not copy, scrape or misuse our content, interfere with the site's operation, or attempt to gain unauthorised access to it.

12. Intellectual property

Petdentist® and our logos are trade marks of Pet Dentist L.L.C-FZ. PetdentistCare™, Biodontic™, Odovyx™ and PetPulse Labs™ are trade marks of Pet Dentist L.L.C-FZ. Petsmile® and VOHC® are trade marks of their respective owners. All content on this website, including text, images, videos and product descriptions, belongs to us or our licensors and may not be reproduced without our written permission, except for your own personal, non-commercial use.

13. Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable, that were not caused by us, or that are business losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for breach of your legal rights in relation to the products, or for anything else that cannot lawfully be excluded. We are not liable for any harm caused by a product being used other than in accordance with the instructions on the label, or on an animal species for which it is not intended.

14. Events outside our control

If delivery is delayed by an event outside our reasonable control (such as severe weather, a courier strike or a supplier failure), we will contact you as soon as possible and take steps to minimise the delay. If the delay is likely to be substantial, you may cancel the order and receive a full refund for any products you have paid for but not received.

15. Your personal data

We use your personal data as described in our Privacy Policy.

16. Complaints

If you have a complaint, email info@petdentist.co.uk with your order number and we will respond within 2 working days and aim to resolve it within 14 days. If you remain unhappy after our final response, you can get free advice from the Citizens Advice consumer service (0808 223 1133). We are not currently a member of an alternative dispute resolution scheme.

17. Which laws apply

These terms and any contract between us are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in the courts of England and Wales or of the nation where you live, and you also benefit from any mandatory consumer protection rules of your home nation.

18. Other important terms

We may transfer our rights and obligations under these terms to another organisation, and will tell you if this happens. Each paragraph of these terms operates separately; if any court finds one unlawful, the rest continue in force. If we do not insist immediately that you do anything you are required to do under these terms, that does not mean you do not have to do it later. We may update these terms from time to time; the terms that apply to your order are the ones published when you placed it.

Last updated: 19 October 2026.