Terms of service
PETDENTIST® TERMS OF SERVICE
Last Updated: August 2026
1. OVERVIEW & CORPORATE ENTITY
This website (https://www.petdentist.co.uk & https://www.petdentist.ae)
is operated by Pet Dentist LLC-FZ. Throughout the site, the terms “we”, “us” and “our” refer to Petdentist®. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Petdentist operates under a dual-jurisdiction structure:
Global Headquarters: Pet Dentist LLC-FZ, Meydan Freezone, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
UK Branch Operations: 151 Cassiobury Drive, Watford, WD17 3AH, United Kingdom.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”).
2. REGULATORY & VETERINARY DISCLAIMER (IMPORTANT)
Petdentist® is a provider of premium daily pet hygiene and cosmetic support products. We strictly adhere to the guidelines set forth by the UK Veterinary Medicines Directorate (VMD) and equivalent global regulatory bodies.
Non-Medicinal Status: Our products are not authorized veterinary medicines. They are formulated strictly for cosmetic oral hygiene, breath freshness, and general nutritional support.
No Medical Claims: No product sold on this website is intended to diagnose, treat, cure, or prevent any veterinary medical condition, adverse condition, or disease (including, but not limited to, periodontal disease or gingivitis).
Consult Your Vet: The content on this website is for educational purposes. It does not replace professional veterinary advice. Always consult your veterinarian before altering your pet's daily care routine.
3. ONLINE STORE TERMS & ACCURACY OF INFORMATION
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
6. BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
7. INTELLECTUAL PROPERTY
All content, trademarks, logos, and product formulations associated with Petdentist® are the exclusive property of Pet Dentist LLC-FZ. Unauthorized reproduction, distribution, or resale of our products or intellectual property without explicit written wholesale permission is strictly prohibited.
8. LIMITATION OF LIABILITY
In no case shall Pet Dentist LLC-FZ, our directors, officers, employees, affiliates, agents, contractors, interns, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
9. GOVERNING LAW & JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates (Dubai), as the jurisdiction of our primary operating entity (Pet Dentist LLC-FZ).
Consumer Rights Protection: If you are a consumer residing in the United Kingdom, this governing law clause does not deprive you of the mandatory statutory rights and protections granted to you by the laws of England and Wales (such as the Consumer Rights Act 2015).
10. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: support@petdentist.co.uk