Privacy policy

PETDENTIST® GLOBAL PRIVACY POLICY

Last Updated: August 2026

1. INTRODUCTION & WHO WE ARE

Welcome to Petdentist® (https://www.petdentist.co.uk & https://www.petdentist.ae). We are committed to protecting your privacy and ensuring the security of your personal data.

This Privacy Policy explains how your personal information is collected, used, shared, and protected when you visit our site or make a purchase. Because we operate internationally, this policy is designed to comply strictly with both the UK General Data Protection Regulation (UK GDPR) and the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

Petdentist is a trading name of Pet Dentist LLC-FZ (the Data Controller).

  • Global Headquarters: Meydan Freezone, 6th Floor, Meydan Road, Nad Al Sheba,  Dubai, United Arab Emirates.

  • UK Branch Operations: 151 Cassiobury Drive, Watford, WD17 3AH, United Kingdom.

Regulatory Note: Petdentist provides expert-formulated daily oral hygiene and cosmetic support products for pets. We do not sell authorized veterinary medicines. Therefore, we do not collect or process sensitive veterinary medical records.

2. INFORMATION WE COLLECT

When you interact with our website, we collect two primary types of data:

  • Device Information: When you visit the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and cookies. As you browse, we track the pages you view and how you interact with the Site. We collect this via Cookies, Log Files, and Web Beacons/Pixels.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely via encrypted third-party gateways; we do not store full credit card numbers), email address, and phone number.

3. HOW WE USE YOUR INFORMATION & OUR LEGAL BASIS

Under UK GDPR and UAE data laws, we must have a valid legal basis to process your data. We use your information to:

  • Fulfill Contracts: To process your payment, arrange global shipping from our Dubai or UK warehouses, and provide invoices (Legal Basis: Contractual Necessity).

  • Communicate With You: To provide customer support and order updates (Legal Basis: Legitimate Interest).

  • Screen for Fraud: To protect our business and customers from fraudulent transactions (Legal Basis: Legitimate Interest).

  • Marketing: To send you updates on new daily pet hygiene products, provided you have opted in (Legal Basis: Consent).

4. SHARING YOUR INFORMATION

We only share your data with trusted third parties necessary to operate our global business:

  • Shopify: We use Shopify to power our online store. You can read how Shopify uses your data here: https://www.shopify.com/legal/privacy.

  • Analytics Providers: We use Google Analytics to optimize our user experience. You can opt-out here: https://tools.google.com/dlpage/gaoptout.

  • Fulfillment Partners: We share necessary shipping details with our logistics partners in the UK and UAE to deliver your orders.

  • Legal Compliance: We may share data to comply with applicable laws, regulations, or lawful requests for information.

5. INTERNATIONAL DATA TRANSFERS

Because our operations span the UK and the UAE, your personal data may be transferred, stored, and processed outside of your country of residence (including transfers from the UK to our Dubai headquarters). We ensure that all international data transfers comply with UK GDPR by utilizing Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs) to guarantee your data receives the same level of protection globally.

6. BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted marketing. You can opt out of targeted advertising via:

7. YOUR DATA PROTECTION RIGHTS

If you are a resident of the UK, the European Economic Area (EEA), or the UAE, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate data.

  • Erasure (Right to be Forgotten): Request that we delete your data.

  • Restriction & Objection: Object to or restrict the processing of your data.

    To exercise any of these rights, please contact our Privacy Compliance Officer using the details below.

8. DATA RETENTION

When you place an order, we will maintain your Order Information for our records to fulfill our legal, tax, and accounting obligations. We will retain this data unless and until you ask us to delete it.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes to our international operations or for regulatory reasons.

10. CONTACT US

For more information about our privacy practices, to exercise your rights, or to make a complaint, please contact our Privacy Compliance Officer at:

  • Email: support@petdentist.co.uk 

  • Mail (UK): Petdentist (Privacy Officer), 151 Cassiobury Drive, Watford, WD17 3AH, United Kingdom.

  • Mail (UAE): Pet Dentist LLC-FZ, Meydan Freezone, Dubai, United Arab Emirates.